“Hello and welcome to the Coffee & Hustle podcast, this is the episode that discusses “Managing Your Time with Success”.
I’m Carla with Designedbycarla and joining me on this podcast discussion is Tracy Jones, the President of Century Automotive Group.
Welcome and thank you for taking time out today Tracy Jones. I know you keep a very busy schedule. But give our audience a little background on Century Automotive Group.
Background - Century Automotive Group, which has been serving Huntsville, Florence, and Cullman for over 40 years. This is a family of dealerships that includes luxury brands BMWs Volos, Porsches, Land Rovers, & Jaguars. You have new and used and this includes Certified Pre-Owned.
1999: Awarded the Small Business of the Year award by the Huntsville Chamber of Commerce 2002: Awarded the 2002 Alabama Retailer of the Year award by the Alabama Retail Commission. Several individual awards.
The award that stands out.
Tracy Jones was selected as the 2007 Dealer of the Year by TIME Magazine. As the TIME Magazine Quality Dealer Award winner, she was the first Alabamian and first female to win the most prestigious award in the retail vehicle industry.
So, Customer Service is very important in this industry? I notice every time I visit, I’m greeted with a smile and a hello. It is important to you and to the company?
What makes a great team?
That's why we've staffed our organization at every level with skilled and experienced experts. How do you build recurring customers in this industry? Keeping the generations as repeat so they come and purchase their first luxury vehicle. Develop the Showroom experience.
We train all members of our staff to be enthusiastic, loyal, ethical, and to always go above and beyond for our customers with a great attitude and smile. How do your values show up in your work? Do you think these values role over into your personal life? How do you balance the work/life/individual? At the end of the day, we are still a person.
You’ve part of the growing community here in Huntsville, how does giving back play a part for the company? You have seen changes over the years here in Huntsville. What makes Huntsville so special to you? Passion and Drive, is this something you have always had, or have you developed it? What drives your passion?
How do you find the work/life balance?
Do you feel it’s important to be a role model today? Did you have a role model? What do you want your children to learn from you? Describe success? “What do you wish you had known when you started out?”
“What’s something you’ve failed at?” Considering where you started and where you are now…what has changed the most for you regarding your MINDSET?
What is the best compliment you have ever received?
Thank you, Tracy, and thank you for listening to today’s episode - “Managing Your Time with Success” on the Coffee & Hustle podcast.